FAQs - General Information

Q: Is the pool heated?

Yes our pool is heated

Q: What facilities do you have?

• Heated pool
• BBQ area
• Small gym
• Games room
• Undercover basement secure car parking

Q: How do I get to Whalewatch Resort?

By vehicular ferry if you are bringing a car

There is also a water taxi & bus if you don't have a car

Both options leave from Toondah Harbour, Cleveland

Q: What is there to do on Stradbroke island?

• Fishing
• Surfing
• Swimming at patrolled surf beaches
• Walks along many beautiful eco walkways & beaches
• Spot the marine life

Q: Do you do after hours checkins?

Yes - Please contact us to arrange this prior to your arrival

Q: Can I get a late checkout?

This is a possibility, but is dependent upon the situation with the next arrival for your apartment,

Please contact reception to arrange

Q: When do I have to pay a deposit?

At the time of booking. Please see our terms and conditions for further details

Q: Is there car parking at the property if I take the car ferry?

Yes, secure basement car parking is available for 1 car per apartment

Q: Do you have internet facilities?

Yes - but you will require your own laptop

Q: How often are the apartments serviced?

Apartments are self catering - mid-clean may be available for bookings in excess of 7 nights.

Please contact us to enquire further